LAST UPDATED: 2024-06-03

The Company may revise these terms periodically prior to your booking confirmation. The latest terms are accessible at www.floweejourney.com. The prevailing terms at the point of your booking completion shall govern your travel services.

Confirmation/Invoice: Your booking is deemed confirmed once you receive a booking confirmation/invoice from Flowee Journey. Please review this document immediately upon receipt. If you identify any discrepancies, particularly with personal information as it appears on your passport or other travel details, you must notify us within 48 hours to facilitate necessary corrections.
Representation: By securing a reservation with Flowee Journey, you confirm that you have the authority to accept these Terms and Conditions on behalf of yourself and all members of your travel party. This acceptance confirms that all parties have agreed to be bound by the stipulated terms.
Information Accuracy: It is imperative that you provide precise details that match the personal information on your passport. This accuracy is crucial for travel arrangements and any required documentation. Immediate notification of any inaccuracies is essential to ensure a seamless travel experience.
Deposits and Payments: A deposit is required to secure your reservation, with the balance due by a specified date. Adherence to this payment schedule is essential to maintain your booking status.
Contractual Obligations: Engaging with this contract signifies your commitment to adhere to all outlined terms and conditions provided by Flowee Journey, encompassing payment schedules, cancellation policies, and other pertinent service-related provisions.
Legal Capacity: You affirm that you and all individuals in your travel party are of sufficient legal age and capacity to enter into this contract, to create binding legal obligations for any liability that may be incurred, and to fully comprehend the implications of these Terms and Conditions.

Terms and Conditions

The following Terms and Conditions serve as the foundation of your contractual agreement with Flowee Travel Inc., conducting business as Flowee Journey (“The Company”). When you make a reservation with us, you acknowledge that you have thoroughly read, understood, and agreed to be bound by these terms, which are designed to ensure a clear understanding of the mutual obligations and to facilitate a seamless and enjoyable travel experience for all our guests.

By confirming your reservation with Flowee Journey, you enter into a contract that binds you and all members of your travel party to these Terms and Conditions, guaranteeing that everyone is fully informed about the travel services and what is expected from both you as the traveler and us as your travel service provider.

MODIFICATION AND AVAILABILITY OF TERMS

1. BOOKING CONTRACT

INTRODUCTION

2. PAYMENTS AND INVOICING

Deposit Requirement: A non-refundable deposit of 20% of the trip cost per person is required for all land tours. This deposit is due at the time of booking to secure your reservation.
Online Bookings: For reservations made online, the deposit will be processed via our secure online payment portal. You'll be guided through the payment process upon confirming your travel selections.
Offline Bookings: If you're booking through an offline channel, we will provide you with a payment link through our payment partner's portal, enabling you to fulfill the deposit requirement securely.
Cruise or Train Reservations: For bookings that include cruise or train components with third-party providers, the deposit amount may vary according to the specific deposit payment policies of the third-party supplier. In such cases, you will be informed of the exact deposit amount required and the due date.
Third-Party Supplier Payments: Should your travel plans involve third-party suppliers for cruises or trains, you'll need to complete a credit card authorization form. The deposit payment will then be processed directly to the third-party supplier, separate from our standard payment portal.
Air-inclusive Trip Deposit and Payment Requirements: For packages that include air travel, additional, non-refundable, and non-transferable deposits and payments per person are necessary for international and intra-flight segments. These are in addition to previously mentioned deposits and payments. The pricing for trips including air travel is confirmed upon receiving either the deposit or the full payment for the entire booking, as detailed further below. All air services are governed by the respective carrier's terms and conditions, these Terms, and applicable laws.
Final Payment: The deadline for final payments is set according to the number of days before the services begin. Should the full payment not be received by this deadline, the reservation will be cancelled, and any deposits and travel protection payments made will be non-refundable. For the majority of our trips, the final payment is due 120 days before the trip's departure. The deadline is always detailed in your booking confirmation/invoice. Prompt payment ensures the continuation of your reservation without any disruptions.
Air Ticket Deposit and Final Payment:

Flowee Contracted Air Ticket:

Deposit: From $300 to the full ticket price.
Final Payment: As outlined in the product schedule.

Restricted Instant Purchase Air Ticket:

Deposit: Total ticket cost at booking plus a processing fee of $30 per ticket.
Final Payment: Due at the time of reservation.

Intra-flight Air Ticket:

Deposit: $250 in CAD.
Final Payment: As indicated in the product schedule.

Permissible Payment Modes: We accept various payment methods, including checks, electronic funds transfer, and major credit cards.
Payment Notifications and Confirmations: After each payment, you'll receive a confirmation detailing the transaction, which serves as your record of payment and outlines the remaining balance, if any.
Failure to Comply: Non-adherence to the final payment deadline results in the forfeiture of your deposit as a penalty. To reinstate a reservation after a lapse, a $50 administration fee is imposed, and the booking will be subject to the prevailing pricing rate, which may differ from the initial rate quoted.

3. PRICING GUARANTEE

Correction of Pricing Errors: Flowee Journey reserves the authority to correct pricing and reissue an invoice in case of errors due to system malfunction or human oversight.
Cost Structure: Advertised prices are on a per-person basis, assuming two individuals per room, unless stated otherwise. Prices exclude transportation to the destination unless specifically incorporated in certain travel packages. Prices are subject to alteration until the full deposit is received.
Price Lock-In: Upon receipt of your non-refundable deposit, the price of your land tour is locked in and guaranteed not to increase, irrespective of any subsequent fluctuations in exchange rates, operational costs, or supplier pricing.
Included in the Price: The confirmed price includes all services, accommodations, tours, and meals as outlined in your itinerary. Any changes or additions to the itinerary may affect the overall price.
Exclusions: Please note that the price does not cover personal expenses such as insurance, airfare (unless specified), gratuities, and incidental expenses, unless explicitly stated in your booking confirmation.
Third-Party Services: For reservations that include services from third-party providers (such as cruises or train journeys), the pricing guarantee applies to the components booked through Flowee Journey. Any separate payments made directly to third-party suppliers are subject to their pricing policies and conditions.
Price Adjustments: Should you amend your booking in any way that alters the original itinerary or service selection, the price guarantee may be voided, and the current rate at the time of the change will apply.
Notification of Changes: In the rare event that a price adjustment is necessary due to unforeseen circumstances beyond our control, you will be notified immediately, and options will be provided, including the right to cancel the booking with a full refund of all payments made.

4. GUEST ACKNOWLEDGEMENT

Acknowledgment of Terms: By finalizing your booking, you affirm that you have read, understood, and agreed to all the terms and conditions outlined by Flowee Journey. This includes an understanding of the services provided, the nature of travel, and the expectations on both parties.
Accuracy of Information: You acknowledge that the personal information you provide, particularly as it appears on your passport, is accurate and will be used for all travel-related arrangements. Any discrepancies can lead to travel complications and may be subject to correction fees.
Health and Safety Compliance: You agree to adhere to all health and safety guidelines and instructions provided by Flowee Journey and its service partners. This commitment is crucial for the safety and enjoyment of all guests and staff.
Travel Insurance: While not mandatory, you acknowledge that Flowee Journey strongly recommends purchasing comprehensive travel insurance to cover unforeseen circumstances that may occur before or during your trip.
Authority to Book: By making a reservation, you confirm that you are authorized to do so on behalf of all members in your booking party and that all members have accepted these Terms and Conditions.
Communication: You acknowledge that Flowee Journey will communicate important booking and travel information primarily via email or through the contact information you provided. It is your responsibility to ensure that this information is kept up-to-date and to check your communications regularly.

5. CANCELLATION POLICY

Both the participant and the Company have the right to cancel the booking under specific terms that apply based on timing and causation.

Participant-Initiated Cancellations

You are entitled to cancel your booking by informing Flowee Journey. The calculation of the cancellation fee will encompass all services and fees listed on your invoice, and it is dependent on the number of days before your scheduled departure when we receive your cancellation notice. For detailed cancellation fee schedules, please refer to the previously provided information.

Cancellations by Flowee Journey

Flowee Journey reserves the right, as allowed by law, to cancel or reschedule any trip for various reasons, including but not limited to insufficient bookings, labor disputes, or unforeseen Force Majeure events (detailed in the "Force Majeure" section).

In case Flowee Journey cancels a trip before departure (excluding Force Majeure reasons), we will offer to reschedule you onto another departure date or a comparable trip, subject to availability. Should the alternative option be less expensive, you will receive a refund for the difference. Additional costs for a more expensive alternative will be your responsibility. If rescheduling is not suitable for you, Flowee Journey will refund the amounts you have paid for the booking.

In the event of a cancellation by Flowee Journey due to Force Majeure, we will provide a credit for future travel, valid for one year from your original trip start date. If this credit is not acceptable, you may request a refund for the affected portion of your trip within 30 days of being informed of the cancellation. Failure to notify us within this period will result in the unavailability of a refund.

Flowee Journey is not liable for any independently made arrangements outside of our services. This includes costs or fees associated with external arrangements such as airlines, hotels, excursions, and travel insurance not booked through Flowee Journey.

Notification: All cancellations must be communicated to Flowee Journey in writing. Written confirmation of cancellation request must be sent to cancellation@floweejourney.com. The cancellation will take effect the day we receive your written notification.
Deposit: The initial deposit of 20% of the trip cost per person is non-refundable. This applies to all land tour bookings.
Cancellation Fees: If you cancel your booking after final payment, specific fees beyond the deposit may apply depending on how close the cancellation is to your departure date. Here’s the fee structure:

More than 120 days before departure: Deposit only
119-90 days before departure: 25% of the total trip cost
89-60 days before departure: 50% of the total trip cost
59-30 days before departure: 75% of the total trip cost
Less than 30 days before departure: 100% of the total trip cost

Cruise or Train Components: If your booking includes a cruise or train components, the cancellation policy of the respective third-party supplier will apply. You may be subject to additional fees as per their policy. Please refer to the third-party website for detail terms and conditions.
Air Ticket Cancellation Fees: Once an air ticket is booked, any cancellation will incur fees as follows:

Flowee Contracted Air Ticket:

Cancellation Fee: Fees range from $300 up to the full ticket price, depending on the time of cancellation and the terms of the airfare.

Restricted Instant Purchase Air Ticket:

Cancellation Fee: Non-refundable. The cancellation will result in a 100% fee of the total ticket price, including any processing fees.

Intra-flight Air Ticket:

Cancellation Fee: Non-refundable. The cancellation will result in a 100% fee of the total ticket price.

Reinstatement of Booking: If you wish to reinstate a booking after cancellation, a $50 administration fee will be charged, plus any increase in the trip cost as per the current rate.
No-Shows: Failure to commence your trip without prior cancellation notification will result in the forfeiture of the entire trip cost.
Trip Interruption: If you must interrupt your trip for any reason, there will be no refund for unused portions or services.

6. REVISIONS AND AMENDMENTS

Request Process: All requests for changes to your booking, whether it's altering travel dates, destinations, accommodations, or any other aspect of your trip, must be submitted in writing to Flowee Journey.
Revision Fees: A revision fee of $50 per change will be applied for any modifications made to your booking. This is in addition to any additional costs incurred due to changes in the services or rates.
Impact on Pricing: Amendments may affect the overall cost of your trip. If changes result in a higher trip cost, you will be responsible for covering the additional expense. Conversely, if the new arrangement results in a lower cost, the difference will be refunded to you.
Third-Party Services: If your booking includes services from third-party suppliers, such as cruises or train journeys, amendments are subject to the terms and conditions of those suppliers. Additional fees from these suppliers may apply.
Timeline for Changes: To ensure the best chance of accommodating your needs, we advise making changes well in advance. While we strive to accommodate last-minute amendments, options may be more limited, and costs potentially higher as your departure date approaches. Importantly, changes requested within 120 days of your departure are treated as a cancellation of the original tour and will be subject to our cancellation policy.
Limitations: Some changes may not be feasible due to the nature of the booking or availability issues. Flowee Journey will make every effort to accommodate your needs but cannot guarantee that all requested amendments can be fulfilled.
Cancellation Reinstatement: If a booking is reinstated after cancellation, an administration fee of $50 will apply, and the booking will be subject to the current pricing and availability.

7. PARTICIPATION ELIGIBILITY

Age Requirements: The minimum age requirement varies depending on the type of tour:

Land Tours: Travelers under the age of 18 must be accompanied by an adult who is at least 18 years old.
Cruise and Tours: Travelers under the age of 21 must be accompanied by an adult who is at least 21 years old.
Cruises: Infants must be older than 6 months to be eligible to board the cruise ship.

Fitness and Health: Some tours may have physical demands or health prerequisites. It is essential that all participants have a suitable fitness level and are in good health to undertake the activities included in their chosen tour.
Special Needs: If you have special needs or require specific accommodations, please inform us at the time of booking. While we strive to accommodate all our guests, some requirements may not be met due to the limitations of the tour or destination.
Travel Documentation: Participants must obtain and carry the necessary travel documents, including passports, visas, and health certificates. All documents should be valid for at least 6 months beyond the last day of your tour to ensure compliance with international travel regulations.
Behavioral Expectations: Guests are expected to conduct themselves in a manner that is respectful to other travelers, our staff, and the communities we visit. We reserve the right to refuse service or terminate a guest's participation in a tour if their behavior is deemed inappropriate or disruptive.
Acknowledgment of Risks: Traveling can involve inherent risks and unexpected changes in circumstances. By booking with Flowee Journey, participants acknowledge these risks and agree to participate in the tour at their own discretion and risk.

8. SPECIAL NEEDS AND ACCESSIBILITY

Notification at Booking: To assist us in making your travel experience as comfortable as possible, please inform us of any special needs or accessibility requirements at the time of booking. The more information we have in advance, the better we can strive to accommodate your needs.
Accommodations and Assistance: We will make reasonable efforts to accommodate the special needs of our travelers. This includes, but is not limited to, accessibility requirements, dietary restrictions, and medical conditions. However, guests should be aware that some accommodations or the nature of certain tours may limit our ability to meet specific needs.
Travel Companions for Assistance: If you require personal assistance (for example, for walking, dining, or other personal needs), we recommend that you travel with a companion who can assist you. Our staff and tour guides may not be able to provide such one-on-one assistance.
Equipment and Mobility Devices: If you plan to bring mobility devices or other assistive equipment, please notify us so we can make necessary arrangements. Be aware that some transportation modes or tour locations may not be able to accommodate all types of equipment.
Cruise Ship Accessibility: For travelers joining a cruise, it's important to note that not all cruise ships are fully accessible. If your journey includes a cruise, please let us know your specific needs so we can verify the ship’s accommodations.
Limitations: While we endeavor to provide as much assistance as possible, there may be instances where we cannot meet certain needs due to the limitations of the travel environment or inherent risks associated with the destination or activities.

9. RESPONSIBILITY AND LIABILITY

Service Provision: Flowee Journey acts as an intermediary between you and various service providers, including hotels, transport companies, and tour operators. We are responsible for arranging your travel bookings; however, we do not have control over and are not liable for the actions or omissions of these independent contractors.
Limitation of Liability: Our liability for any loss, injury, or damage to person or property is significantly limited. We will not be liable for any damages beyond the total amount paid to us by you, except where such limitations are prohibited by law.
Third-Party Services: We are not responsible for any services provided by third parties, such as airlines, hotels, and other operators. Issues that arise from their services should be addressed directly with the specific provider.
Force Majeure: We shall not be held responsible for any delay, alteration, or cancellation of a tour due to ‘Force Majeure’ events such as wars, strikes, riots, hostilities, natural disasters, government restrictions, or other circumstances beyond our control.
Health and Safety: You acknowledge that participation in travel requires a degree of flexibility and understands that the trip’s routes, itineraries, amenities, and mode of transport may be subject to change without prior notice due to local circumstances.
Personal Responsibility: Travelers are responsible for making informed decisions about their travel choices and should consider the risks associated. We recommend purchasing comprehensive travel insurance to cover unexpected events during your travels.

10. TRAVEL DOCUMENTS AND COMPLIANCE

Necessary Documents: All travelers are required to possess valid travel documents throughout the duration of their trip. This includes a passport, necessary visas, and, in some cases, health certificates. Ensure that your passport is valid for at least six months beyond the last day of your travel to meet international requirements.
Visa Requirements: You are responsible for obtaining all necessary visas prior to departure. Visa requirements vary by destination and your nationality. We advise checking with the appropriate embassies or consulates well in advance to determine the specific visa documentation required.
Health and Vaccination Certificates: Depending on your destination, you may also need to provide proof of vaccination or health certificates, particularly for diseases such as yellow fever or COVID-19. It's important to comply with all health entry requirements to avoid any travel disruptions.
Compliance with Local Laws: As a traveler, you are expected to comply with the local laws and regulations of the countries you visit. This includes, but is not limited to, customs regulations and entry requirements.
Travel Advisories: Stay informed about any travel advisories issued by governments or international agencies that might affect your travel. Adhering to these advisories is important for your safety.
Responsibility for Documentation: Flowee Journey can provide general information about the requirements for your trip, but it is your responsibility to gather all necessary travel documents. We are not liable for any consequences resulting from missing or incomplete documentation.
Impact of Non-Compliance: Failure to have all required travel documents may result in denial of boarding, entry or transit through a country, or legal penalties. Any costs incurred due to such issues will be your responsibility.

11. ACCOMMODATIONS

Standards and Ratings: Accommodations are selected based on strict criteria to ensure quality and comfort. Please note that hotel standards and ratings may vary by country and local classification methods. We strive to provide properties that reflect the advertised rating and standards, yet variations can occur.
Room Allocation: Room assignments are based on the hotel’s availability and are generally allocated upon check-in. While we do our best to accommodate special requests (e.g., room next to friends, upper floor, etc.), such requests cannot be guaranteed.
Room Types: Most hotel rooms booked are standard twin or double rooms unless otherwise specified. Please be aware that 'double' does not always mean a double bed; it often consists of two single beds pushed together. Single travelers not wishing to pay a single supplement may be accommodated in a twin room shared with another traveler of the same gender.
Single Supplements: Travelers wishing to secure a room for themselves will be subject to a single supplement fee, which varies by tour and must be paid at the time of booking.
Special Needs and Requests: If you have specific accommodation needs or special requests, such as wheelchair accessibility or dietary restrictions, please inform us at the time of booking. While every effort is made to meet such requests, they are subject to availability and cannot be guaranteed.
Hotel Changes: On rare occasions, it may be necessary to substitute a hotel due to unforeseen circumstances. We will endeavor to provide an alternative accommodation of equivalent or higher standard.
Amenities: Hotel amenities, such as Wi-Fi, swimming pools, fitness centers, etc., are subject to availability and may be charged separately by the hotel.
Check-In and Check-Out Times: Standard international hotel policies apply, where check-in is usually from 3:00 PM and check-out by 11:00 AM. Early check-in or late check-out can be requested but is subject to availability and may incur additional charges.

12. TRANSPORTATIONS

Modes of Transportation: Depending on your tour package, transportation may include buses, trains, ships, or aircraft. We select our transportation providers based on their reliability, safety, and comfort. Please note that the standard and style of transportation can vary by country and the type of tour selected.
Schedules and Timeliness: Transportation schedules are subject to change due to local traffic conditions, weather, and other factors beyond our control. We appreciate your flexibility and understanding in these situations.
Seat Assignments: For the fairness and comfort of all travelers, seat assignments on buses and other forms of group transport are rotated daily. We do not guarantee specific seat assignments, as this practice allows all guests an opportunity to enjoy various views and interactions.
Pick-up and Drop-off Points: Specific pick-up and drop-off points will be designated for each tour. It’s important to be at the pick-up point on time as delays can affect the itinerary for all participants. Details of these locations and times will be provided in your travel documents.
Luggage Handling: Unless otherwise noted, handling of one piece of luggage on land tour per person is included in the transportation service. Additional pieces may incur extra charges and must be confirmed prior to departure.
Accessibility: If you require special transportation arrangements due to reduced mobility or other needs, please inform us at the time of booking. While we make every effort to accommodate these requests, some modes of transport may be limited in their accessibility features.
Safety and Compliance: Your safety is our priority. We require that all travelers adhere to the safety instructions and regulations provided by the transportation operators. This includes the use of seat belts and other safety devices where available.
Local Transportation: For activities that require travel outside the included itinerary, local transportation costs are not covered unless specified. This includes taxis, subways, and local buses.

13. ON-TRIP EXPERIENCE

Tour Conductors and Guides: Our tours are accompanied by experienced tour conductors or local guides knowledgeable about the destinations. They are there to help facilitate your tour, provide informational commentary, and assist with any reasonable requests or concerns you may have.
Itinerary Adherence: While we strive to adhere to the scheduled itinerary, sometimes modifications are necessary due to unforeseen circumstances or opportunities to enhance the trip's value. We ask for your flexibility and understanding in such situations.
Group Dynamics: Traveling in a group involves cooperation and consideration among all participants. We encourage a spirit of camaraderie and respect throughout the journey to ensure a pleasant experience for everyone.
Meals: Meals included in your tour will be highlighted in your itinerary. We try to cater to a variety of dietary preferences and restrictions, which should be specified before your trip. However, some meal accommodations may not always be feasible depending on the local availability of suitable options.
Free Time: Your itinerary may include free time, providing you with opportunities to explore independently. During these times, you are responsible for your safety and activities. Our staff may offer suggestions but are not responsible for your personal choices.
Shopping and Commercial Stops: Occasionally, our tours may include stops at local shops or commercial establishments known for regional specialties. These stops are selected based on their reputation and authenticity. Participation in shopping is entirely optional, and we encourage you to shop responsibly.
Cultural Sensitivity: When visiting diverse communities and experiencing different cultures, sensitivity and respect towards local customs and practices are essential. We ask you to embrace these experiences with an open mind and respect.
Feedback: We value your feedback to improve our services continually. If you have any concerns during the trip, please share them with your tour guide or conductor promptly so we can attempt to address them in real-time.

14. GROUP RESERVATIONS

Definition of a Group: A group reservation typically consists of ten or more people traveling together. This can include families, friends, corporate groups, or special interest groups.
Group Booking Benefits: Groups often enjoy special benefits, which may include discounted rates, flexible payment options, and customizable itineraries. Specific benefits can vary based on the size of the group and the type of tour selected.
Dedicated Support: Group bookings are managed by our dedicated group travel coordinators who specialize in handling complex travel arrangements and ensuring that all group needs are met efficiently.
Customization Options: We understand that groups may have specific needs or desires. Flowee Journey offers the possibility to tailor itineraries to better suit the preferences and objectives of the group, subject to feasibility and availability.
Deposit and Payment: Group bookings require a deposit at the time of reservation confirmation. The deposit amount and final payment schedule may differ from individual bookings, reflecting the group’s size and specific arrangements.
Cancellation Policy: Group reservations have a unique cancellation policy. The terms are typically more stringent due to the logistics and commitments involved with larger bookings. Detailed cancellation terms will be provided during the booking process.
Rooming Lists and Final Details: To ensure proper arrangements, a finalized rooming list and any special requests (e.g., dietary, mobility assistance) should be provided well in advance of the travel date, as specified by Flowee Journey.
Responsibilities of the Group Leader: The group leader or the person who makes the booking is responsible for gathering and disseminating information to all group members, including terms and conditions, itinerary details, and payment schedules.
Contractual Agreements: All group bookings will enter into a contractual agreement with Flowee Journey that outlines all terms, conditions, and mutual agreements specific to the group’s travel.

15. AIR TRAVEL AND TRANSFERS

Booking Air Travel: Flowee Journey can assist with booking air travel as part of your travel package. When air travel is booked through Flowee Journey, we strive to find the best available fares and schedules that fit the tour itinerary. However, we encourage travelers to review flights and fares to ensure they meet their preferences and needs.
Airline Tickets: Once issued, airline tickets are generally non-refundable. Changes to flights, including date changes or cancellations, may incur significant fees from the airline, which are the traveler’s responsibility. Airline change fees is at least $350 per person, up to the full airfare. These fees are non-refundable.
Airline Responsibilities: The airlines, not Flowee Journey, are responsible for the air travel portion of your journey. As such, any delays, cancellations, or issues related to air travel fall under the purview of the respective airline and should be addressed directly with them.
Transfers: Flowee Journey includes ground transportation to and from airports and between various destinations as part of the tour package, unless otherwise specified. Transfer times are scheduled to coordinate with the planned tour itinerary.
Transfer Delays: While we make every effort to ensure transfers run smoothly, delays can occur due to traffic, weather, or other unforeseeable factors. We appreciate your patience and understanding in these situations.
Special Requests: If you have special requests regarding air travel or transfers, such as airline seating preferences or special assistance, please inform us at the time of booking. We will make reasonable efforts to accommodate these requests but cannot guarantee they will be met.
Baggage: Each airline has its own baggage policy, which can vary widely in terms of allowances and fees. We advise checking with the airline before you travel to understand their specific baggage rules and restrictions.
Check-In Requirements: Travelers are responsible for adhering to check-in times as required by the airlines. Flowee Journey is not responsible for any consequences resulting from failure to check in on time.

16. LEGAL AND DISPUTE RESOLUTION

Governing Law: All contractual agreements and disputes arising under them will be governed by the laws of Ontario, Canada, regardless of your country of residence or the location where the issue has arisen.
Dispute Resolution Process: Should a dispute arise relating to any aspect of your travel experience with Flowee Journey, we strongly encourage contacting us directly to seek a resolution. Our customer service team is dedicated to addressing your concerns and finding a satisfactory resolution.
Mediation: If direct resolution is not possible, both parties agree to engage in good faith mediation before resorting to litigation. This process involves a neutral third-party mediator who will assist in negotiating a mutually agreeable resolution.
Arbitration: In the event that mediation does not resolve the dispute, both parties may agree to final and binding arbitration instead of pursuing traditional court proceedings. Arbitration shall be conducted by a neutral arbitrator Ontario in the jurisdiction agreed upon.
Limitation on Claims: Any claim or dispute must be brought within one year of the date of the travel completion. Claims brought after this deadline will be considered waived and void.
Exclusion of Class Actions: Travelers agree to resolve any disputes with Flowee Journey on an individual basis, and not as a plaintiff or class member in any purported class or representative action or proceeding.
Liability Limitations: To the fullest extent permissible by law, Flowee Journey’s liability for damages will be limited to the amount paid by you for the tour. Flowee Journey will not be liable for any indirect, special, incidental, or consequential damages arising out of or related to the travel services.

17. WAIVERS

Assumption of Risk: Traveling can expose you to inherent risks including, but not limited to, accidents, injury, illness, or even death. These risks may arise from activities such as hiking, boating, or other adventurous undertakings. By accepting the Assumption of Risk waiver, you acknowledge that you understand these risks and choose to participate voluntarily.
Release of Liability: This waiver releases Flowee Journey, its employees, agents, and associated service providers from all liability for any loss, damage, injury, or expense you may suffer due to participation in the tours, barring cases of negligence by Flowee Journey. By accepting this waiver, you agree not to hold Flowee Journey liable for such occurrences.
Medical Release: In the event of a medical emergency where you are incapacitated, this waiver authorizes Flowee Journey to secure medical treatment on your behalf. This includes any necessary hospitalization, injections, anesthesia, or surgery recommended by medical professionals.
Media Release: Occasionally, Flowee Journey may capture photographic, video, or audio recordings during tours that could include your likeness or voice. This waiver allows us to use such materials for marketing, promotional, or educational purposes without any compensation to you.
Acknowledgment of Full Understanding: By accepting these waivers, you affirm that you have thoroughly read and fully understand their terms. You acknowledge that you are giving up substantial rights, including the right to sue.
Voluntary Participation: Your decision to accept these waivers and participate in any travel experience with Flowee Journey is made freely and without any inducement or assurance of safety.

Flowee Journey is delighted to offer the Signature Elite Assist (SEA) as a complimentary enhancement on most of our tours, designed to enrich your travel experience from the very beginning to the end.

Pre-Trip Advantages

Airfare Purchase Concierge: We offer personalized airfare selection based on your preferences. Upon your approval of the quoted price, the ticket will be issued following full payment. Please note, once booked, any cancellation of the air ticket will incur a 100% cancellation fee.

In-Trip Benefits

Transfer Assistance: Experience smooth handling of any unexpected travel disruptions such as missed transfers or delays. Should you encounter such issues, promptly notify the Flowee SEA team. We may arrange alternative transfers, though additional payments could be required. We recommend purchasing travel insurance to cover such eventualities.
Accommodation and Cruise Assistance: Our responsive team is on hand to swiftly manage adjustments to hotel bookings or address any cruise-related needs that may arise during your trip. Should changes result in additional costs, you will be informed accordingly. Again, purchasing travel insurance is advisable to cover these situations.
E-Sim Connectivity: Included with each booking is one E-Sim, pre-loaded with 100mb of data. Further details about data allocation will be provided before departure. Additional E-Sims are available for purchase if more data is needed.
24/7 Support: Our SEA team is available around the clock, ensuring that no matter the time or the need, you have professional support ready to enhance your travel experience and assist with any queries. Contact details for the SEA team will be provided as your departure date approaches.